Refund policy

Hudson & Iron

At Hudson & Iron, we take pride in the craftsmanship and quality of every piece we create. We want you to be confident in your purchase.

30-Day Returns

We accept returns within 30 days of delivery.

To qualify for a return, your item must be:

Unused and in its original condition
Free from damage, wear, or alterations
Returned with its original packaging
Accompanied by proof of purchase or an order number

Items showing signs of use or damage caused after delivery may not qualify for a return.

How to Request a Return

To initiate a return, please contact us through our website's Contact page or email support@hudsonandiron.com with your order number and reason for the return.

If your return is approved, we will provide instructions and a return shipping address.

Please do not send items back without first contacting us.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including returns due to a change of mind.

If your order arrives damaged, defective, or incorrect, Hudson & Iron will cover the reasonable cost of return shipping or provide an appropriate resolution.

We recommend using a trackable shipping service. Hudson & Iron is not responsible for return shipments lost or damaged in transit when customers arrange their own shipping.

Refunds

Once your return is received and inspected, we will notify you of its approval or rejection.

Approved refunds will be issued to the original payment method within 5 business days of approval. Your financial institution may require additional time to process the credit.

Original shipping charges, if any, are nonrefundable unless the return results from our error or applicable law requires otherwise.

We do not charge restocking fees.

Damaged, Defective, or Incorrect Items

Every Hudson & Iron marker is inspected before shipment.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery, with your order number and photographs of the issue.

We will work with you to arrange a replacement, return, refund, or other appropriate solution.

The suggested 7-day reporting period does not limit any rights provided by applicable law.

Natural Manufacturing Characteristics

Our products are precision-machined metal accessories. Minor variations in surface finish, machining patterns, or coloration may occur as part of the manufacturing and finishing process.

These characteristics are not automatically considered defects, provided the product meets its advertised specifications and quality standards.

Sale and Limited-Release Items

Unless explicitly marked as final sale before purchase, discounted and limited-release products are eligible for returns under this policy.

Items clearly identified as final sale are not eligible for change-of-mind returns, except where required by law or where an item is defective, damaged, or incorrectly supplied.

Exchanges

We do not currently offer direct exchanges.

If you would like a different product, please contact us about returning your eligible item and place a new order, subject to availability.

International Returns

International customers may request returns under the same general eligibility requirements, subject to any additional consumer rights under applicable law.

Customers are responsible for international return shipping and any applicable return-related customs charges unless the return results from our error or applicable law requires otherwise.